Return window
You may request a return within seven days of delivery if the piece is unused, unworn, and in its original pouch or box with any tags attached. Write to us with your order number and a photograph of the piece before you post it back.
House policies
Refunds and returns
We want you to love your jewellery. Unused pieces can usually come back to the atelier within a short window.
What we cannot take back
Earrings and nose pins cannot be returned once opened, for hygiene. Custom bridal edits, size-altered pieces, and items marked final sale are not returnable. Gold plating or replica finishes that dull with wear, perfume, water or cosmetics are not a manufacturing defect.
Damaged or wrong item
If the courier delivers a damaged box, a missing piece, or the wrong SKU, tell us within 48 hours with unboxing photographs. We will replace the piece or refund the item price, including outbound shipping we charged, once we confirm the issue.
How refunds are paid
Approved refunds are issued to the original payment method, or as a bank transfer for cash-on-delivery orders, within seven to ten business days after we receive and inspect the return. Shipping you paid to send a change-of-mind return is not refunded unless the piece was faulty or incorrect.
Cancellations
You may cancel before the order is packed. Once handed to the courier, the return window above applies after delivery.